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MiTelmex / Problems on account

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MiTelmex / Problems on account

Post by Kiri on Wed Oct 11, 2017 10:20 am

It seems that the online access to Telmex has "portal" problems, since one cannot access their account. This was the reason given after 2 hours on the phone with Telmex. I was told that the correction will be made by Tuesday....still nothing! Any attempt to send a new password is futile since the email is never reached. Anyone else having better luck?
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Re: MiTelmex / Problems on account

Post by CanuckBob on Wed Oct 11, 2017 11:31 am

A couple of weeks ago I couldn't access my account. It turns out they had changed their password parameters, now requiring an 8 digit password that includes a cap and a symbol, etc. They had effectively disabled my account. I re-registered with a new password and it works fine. I just logged in with no problem.

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Re: MiTelmex / Problems on account

Post by Kiri on Wed Oct 11, 2017 5:38 pm

CanuckBob wrote:A couple of weeks ago I couldn't access my account. It turns out they had changed their password parameters, now requiring an 8 digit password that includes a cap and a symbol, etc. They had effectively disabled my account. I re-registered  with a new password and it works fine. I just logged in with no problem.

I tried that, however it won't send me the new password. Telmex's response was a portal problem, which they said would be repaired Tuesday...
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Re: MiTelmex / Problems on account

Post by CanuckBob on Wed Oct 11, 2017 5:54 pm

I re-registered. It wouldn't send me a password for my old account either. It won't let you re-register from scratch.....??

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Re: MiTelmex / Problems on account

Post by REC on Thu Oct 12, 2017 1:00 pm

CanuckBob wrote:I re-registered. It wouldn't send me a password for my old account either. It won't let you re-register from scratch.....??

Thanks for this idea. I just re-registered without any problem. Hadn't thought of that.

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Re: MiTelmex / Problems on account

Post by CanuckBob on Thu Oct 12, 2017 1:14 pm

I think TelMex accounts had been getting hacked quite a bit so they changed their password parameters. Those with easy passwords basically had their accounts deactivated.

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Re: MiTelmex / Problems on account

Post by Trailrunner on Thu Oct 12, 2017 3:17 pm

What does one do with a Mi TM account? Except what ya'll are hassling with now? Where's the gain in the play?
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Re: MiTelmex / Problems on account

Post by REC on Thu Oct 12, 2017 3:40 pm

Trailrunner wrote:What does one do with a Mi TM account? Except what ya'll are hassling with now? Where's the gain in the play?

Access to your bill online from anywhere - especially since the paper bill doesn't always show up on time or at all. And it is possible to pay it online.

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Re: MiTelmex / Problems on account

Post by Trailrunner on Thu Oct 12, 2017 3:55 pm

Okay, thanks.
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Re: MiTelmex / Problems on account

Post by MexicoPete on Thu Oct 12, 2017 4:23 pm

In my case, I had six lower case letters and two numbers. When I tried several times and couldn't get in, I thought maybe the first letter was capitalized, and that maybe I had made a mistake.

So not knowing the new requirements and thinking I had forgotten to capitalize the first letter of the password, I capitalized it and all of a sudden it worked.

So in my case,I use six letters, one of which is now capitalized and two numbers and it works great
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Re: MiTelmex / Problems on account

Post by CanuckBob on Thu Oct 12, 2017 4:37 pm

REC wrote:
Trailrunner wrote:What does one do with a Mi TM account? Except what ya'll are hassling with now? Where's the gain in the play?

Access to your bill online from anywhere - especially since the paper bill doesn't always show up on time or at all. And it is possible to pay it online.

You can also add minutes to your TelCel phone online through TelMex. The charge just gets added to your bill. Very handy.

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Re: MiTelmex / Problems on account

Post by Kiri on Fri Oct 13, 2017 8:55 am

CanuckBob wrote:I think TelMex accounts had been getting hacked quite a bit so they changed their password parameters. Those with easy passwords basically had their accounts deactivated.

It would have been nice if a notification was made to save hours on the line with Telmex...they never mentioned that the passwords were changed, simply that the portal was having problems...

Final solution was to register once again.
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Re: MiTelmex / Problems on account

Post by CanuckBob on Fri Oct 13, 2017 8:58 am

Yep, just like we said.........I guess they didn't want to admit they were being hacked.

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Re: MiTelmex / Problems on account

Post by slainte39 on Fri Oct 13, 2017 10:23 am

Whoever has said Telmex was nice...... lol!
They are just there....that's about as good as it gets.

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Re: MiTelmex / Problems on account

Post by Trailrunner on Fri Oct 13, 2017 11:38 am

Barely there at my house. I plan to go pay my bill in person at the office this month and ask them to install dial-up.
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