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Telcel not working on my Iphone

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Telcel not working on my Iphone

Post by Lost Dog on Wed May 09, 2018 2:47 pm

Anyone having trouble with Telcel and cellular connections on their cellphone? Mine is working using a wifi connection but cellular roaming isn't. Have 4 bars of Telcel service showing on the phone. I have a Verizon account from the US and went through an hour of troubleshooting finally deciding it is a Telcel issue. Can't get it to work so possibly Telcel is having problems?

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Re: Telcel not working on my Iphone

Post by Don Anomino on Wed May 09, 2018 8:51 pm

Did you activate the Verizon "TravelPass" wireless plan for Mexico before you left the States?

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Re: Telcel not working on my Iphone

Post by Lost Dog on Wed May 09, 2018 9:59 pm

According to Verizon as soon as I call or text in Mexico, the travel pass activates automatically. It worked fine for several months here. I went back to the states for 30 days and when I got off the plane back at GDL it didn't work. Verizon now says the have a tech working on it and will call me. The tech today had me do all the testing diagnostics, had the sim card out, reset everything, etc. No luck.

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Re: Telcel not working on my Iphone

Post by OasisCloud on Fri May 11, 2018 8:57 am

"Power off" your iPhone and then back on again so that it reboots. I've had that problem before when going to the States and then also back again. After traveling a long distance my iPhone doesn't work right. Sometimes calls work but data doesn't. Turning it off and back on fixes the problem. To turn it off you hold the on/off button down for about 30 seconds and then a slider will appear on the screen to "Power off".

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Re: Telcel not working on my Iphone

Post by Lost Dog on Fri May 11, 2018 9:28 am

Thanks for the suggestions. Verizon has been working on it and we got it working this morning.

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